MAU (Monthly Active Users) refers to the count of unique users who
were active on your website or app at least once in a month. The
month here refers to the month of your billing cycle.
What are events?
Events are actions performed by your users on your app or website
that are sent to Growlytics. Some examples of these events are:
Purchased, Searched etc. For the purpose of pricing, we have
assumed that a user on average will perform 30 events per month.
In most cases, this is sufficient. If you think that there is a
possibility that your users might exceed this usage, please
contact our Sales team.
Does the pricing above include cost of sending emails and SMS?
Emails and SMS campaigns created through Growlytics get delivered
through Email Service Providers (ESPs) and SMS Service Providers
(SSPs) such as Amazon SES, SendGrid, Mandrill, Netcore, Twilio,
Plivo etc. Therefore, you will have to maintain a separate
subscription with at least one ESP and SSP of your choice.
Growlytics offers out-of-the-box configuration with most ESPs and
SSPs. See the complete list of ESPs and SSPs available on
Growlytics here and here. There is no separate cost to configuring
these ESPs and SSPs in Growlytics. Delivery of campaigns through
all other channels (Push, In-app, On-site, Web Push) is done by
Growlytics itself. Cost associated with delivery through all the
other channels is included in the pricing above.
What is your cancellation policy?
You can cancel your subscription at any time by emailing our
Support team. Canceling your subscription will stop the
auto-renewal of your subscription from the next billing cycle.
Your existing subscription that you’ve already paid for will
remain active till the end of the current billing cycle. For
example, if you have paid for an annual subscription, your
subscription will remain active till the end of that year even if
you cancel your subscription. Also, please note that, Growlytics
will not delete any data from your account for a period of 1 month
from the cancellation date. In this time period, you can renew
your subscription at any time.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, Discover and
American Express) and PayPal. Payments for both these methods are
processed through our payment gateway partner 2Checkout.com.
Invoice based billing is accepted only for customers on the
Will my data be safe?
We run comprehensive security checks and audits to ensure that our
applications, databases and networks are secure so that our
customer records are always protected. We also ensure that our
systems are always up to date with the latest security updates.
How long can I use free plan?
Forever. There are not time limits on free plan. You can use this
plan as long as you want.
What if I cross usage limits during my billing cycle?
If you exceed your plan limits, we’ll notify you via email so that
you can pay for the additional usage or upgrade your subscription.
You will be charged on a pro rata basis for the additional usage.