Omnichannel Helpdesk

All-in-one

Customer Helpdesk Suite

A unified platform for efficient, automated customer support across channels, empowering your team to personalize interactions and deliver exceptional service.

TRUSTED BY

Omnichannel Helpdesk

All-in-one

Customer Helpdesk Suite

A unified platform for efficient, automated customer support across channels, empowering your team to personalize interactions and deliver exceptional service.

TRUSTED BY

Customer Support Solution

Unified Omnichannel Inbox

A consolidated platform for seamless, efficient assistance across all communication channels, enhancing the overall customer experience.

Interact with customers on WhatsApp, distribute tickets among multiple team members, all managed through a single WhatsApp API number.

Centralize your Instagram DMs, assign them to your team, & ensure no message is overlooked. Additionally, initiate DMs directly from Instagram comments.

Engage website visitors and transform them into customers through live conversations from the Growlytics Omnichannel Helpdesk Suite.

Effortlessly respond to Messenger DMs and even start a Messenger DM from a Facebook Comment using Growlytics Omnichannel Helpdesk Suite.

Consolidate all support emails and manage incoming queries from a unified interface, ensuring responses are sent from your own email address.

Efficiently reply to customers on multiple channels, track tickets, guarantee timely responses, and seamlessly collaborate with your team, all from a unified screen.

customer support solution

Unified Omnichannel Inbox

A consolidated platform for seamless, efficient assistance across all communication channels, enhancing the overall customer experience.

Interact with customers on WhatsApp, distribute tickets among multiple team members, all managed through a single WhatsApp API number.

Engage website visitors and transform them into customers through live conversations from the Growlytics Omnichannel Helpdesk Suite.

Consolidate all support emails and manage incoming queries from a unified interface, ensuring responses are sent from your own email address.

Centralize your Instagram DMs, assign them to your team, & ensure no message is overlooked. Additionally, initiate DMs directly from Instagram comments.

Effortlessly respond to Messenger DMs and even start a Messenger DM from a Facebook Comment using Growlytics Omnichannel Helpdesk Suite.

Efficiently reply to customers on multiple channels, track tickets, guarantee timely responses, and seamlessly collaborate with your team, all from a unified screen.

Conversational Commerce

From Chat to Cart: The future of conversational commerce

Leverage the seamless integration of shopping and messaging apps, offering impeccable support, personalized interactions, and efficient query resolutions. Employ chatbots and automations to boost engagement, gather reviews, and guide customers to become active shoppers. Transform casual browsers into loyal patrons with our comprehensive and automated unified platform.

Conversational Commerce

From Chat to Cart: The future of conversational commerce

Leverage the seamless integration of shopping and messaging apps, offering impeccable support, personalized interactions, and efficient query resolutions. Employ chatbots and automations to boost engagement, gather reviews, and guide customers to become active shoppers. Transform casual browsers into loyal patrons with our comprehensive and automated unified platform.

Streamlined Solutions

Acquire, engage and retain

Transform your business with our no-code platform, optimizing lead generation, sales processes, and tripling leads across channels. Elevate engagement, with WhatsApp Business API. Seamlessly integrate a unified ticketing system into your omnichannel customer helpdesk suite for efficient customer support management. Shift towards personalized campaigns and meaningful conversations.

Streamlined Solutions

Acquire, engage and retain

Transform your business with our no-code platform, optimizing lead generation, sales processes, and tripling leads across channels. Elevate engagement, with WhatsApp Business API. Seamlessly integrate a unified ticketing system into your omnichannel customer helpdesk suite for efficient customer support management. Shift towards personalized campaigns and meaningful conversations.

Chatbots and Automations

Chatbot solutions to boost customer support

Effortlessly design and implement chatbot experiences and automations across your website, native app, and various messaging channels. Provide your customers with swift and hassle-free self-service options on their preferred channels.

Chatbots and Automations

Chatbot solutions to boost customer support

Effortlessly design and implement chatbot experiences and automations across your website, native app, and various messaging channels. Provide your customers with swift and hassle-free self-service options on their preferred channels.

Integrate Marketing Suites

Integrate your favourite apps

Link your reliable apps, existing systems, and tailored tools to our dynamic platform. Centralize data influencing customer experience to foster seamless collaboration across support, sales, marketing, and engagement teams. Our goal is to save you time, effort, training, and costs.

Integrate Marketing Suites

Integrate your favourite apps

Enhance your customer relationship by offering immediate assistance. Blend automation seamlessly with personal engagement. Create quick response options, secure sales, and collaborate with customers in real-time with the help of live chat.

Reports and Analytics

Insights and analytics

Eliminate manual data hassles with Growlytics’ unified dashboard. With powerful analytics, real-time insights, and customizable reporting, gain a comprehensive understanding of customer interactions. Track ticket resolutions, customer satisfaction, & agent performance efficiently. Foster a data-driven culture for seamless team collaboration and enhanced customer support strategy.

Reports and Analytics

Insights and analytics

Eliminate manual data hassles with Growlytics’ unified dashboard. With powerful analytics, real-time insights, and customizable reporting, gain a comprehensive understanding of customer interactions. Track ticket resolutions, customer satisfaction, & agent performance efficiently. Foster a data-driven culture for seamless team collaboration and enhanced customer support strategy.

Trusted by Growing Businesses

Single platform for all our Shopify needs

Earlier, it was very tedious and expensive to use different Shopify apps for different marketing needs. With Growlytics, we were able to unify all our marketing efforts into a single platform and get better at managing KPIs.
Chaitsi Ahuja
Brown Living

Amazing for automations & integrations

Growlytics' automation suite is at the next level compared to traditional automation platforms. It is focused more on e-commerce and integrates very well with the industry's essential platforms like judge.me, smile.io etc. Loved the way the omni-channel offering is provided in the same platform.
Aman Sharma
And Me

Simple and intituve platform

Overall, Growlytics is easy to use, even as a beginner. The support team help center is also beneficial, and you can see most of the common how-tos with good videos there, so no need to ask the support team.
Devam Srivastava
Petsutra

Great upgrade from Mailchimp

Growlytics' Shopify integration is just awesome. Earlier we had tons of limitations like using our local SMS vendors and all. With Growlytics, we own our marketing stack.
Vaishnavi Nagrajan
The Nestery

Awesome segmentation & personalization

Being in the medical business, we wanted to connect customers with our doctors for personalized guidelines for each medicine they buy, all automated. Growlytics has the best customer data platform to identify different groups of customers based on their past behaviours, with the integrated omni-channel automation suite we needed.
Elvis Quadros
Gynoveda

Very robust and open for integrations

Growlytics' out of box integrations with Shopify, review, cashback and loyalty platforms is simply amazing. In addition to that, we can integrate our own offline systems and use different vendors for email, SMS and WhatsApp. Very simple, efficient, open and robust platform.
Rohan Chowdhury
Chemist at Play

Trusted by Growing Businesses

Single platform for all our Shopify needs

Earlier, it was very tedious and expensive to use different Shopify apps for different marketing needs. With Growlytics, we were able to unify all our marketing efforts into a single platform and get better at managing KPIs.
Chaitsi Ahuja
Brown Living

Amazing for automations & integrations

Growlytics' automation suite is at the next level compared to traditional automation platforms. It is focused more on e-commerce and integrates very well with industry's essential platforms like judge.me, smile.io etc. Loved the way omni-channel offering is provided in the same platform.
Aman Sharma
And Me

Simple and intituve platform

Overall, Growlytics is easy to use, even as a beginner. The support team help center is also beneficial, and you can see most of the common how-tos with good videos there, so no need to ask the support team.
Devam Srivastava
Petsutra

Great upgrade from Mailchimp

Growlytics' Shopify integration is just awesome. Earlier we had tons of limitations like using our local SMS vendors and all. With Growlytics, we own our marketing stack.
Vaishnavi Nagrajan
The Nestery

Awesome segmentation & personalization

Being in the medical business, we wanted to connect customers with our doctors for personalized guidelines for each medicine they buy, all automated. Growlytics has the best customer data platform to identify different group of customers based on their past behaviours, with the integrated omni-channel automation suite we needed.
Elvis Quadros
Gynoveda

Very robust and open for integrations

Growlytics' out of box integrations with Shopify, review, cashback and loyalty platforms is simply amazing. In addition to that, we can integrate our own offline systems and use different vendors for email, SMS and WhatsApp. Very simple, efficient, open and robust platform.
Rohan Chowdhury
Chemist at Play
All-In-One Platform

Enterprise Capabilities

Equipped with enterprise marketing features, Growlytics provides the right tools, technology, and guidance to grow faster.

Consolidate all customer interactions from email, chat, phone, social media, and more into a single dashboard, eliminating context switching and streamlining workflow.

Set up auto-responses for order tracking, sizing, and refunds. Handle new tickets and after-hours messages with ease.

Manage tickets effectively with advanced features like queueing, escalations, and more, ensuring timely resolution.

Boost productivity with quick replies. Create templates for common inquiries like “Where’s my order?” and resolve them instantly.

Write support articles and make them instantly accessible to every visitor via the self-service widget with just one click.

Use chatbots for 24/7 support, handling inquiries, scheduling, & gathering info before routing complex issues to human agents.

Utilize customer data and past interactions to deliver personalized support, tailoring communication and recommendations based on individual needs.

Auto-assign tickets & apply tags like “refund request”. Streamline processes, boost team focus, and route tickets promptly.

All-in-one platform with

Enterprise Capabilities

Equipped with enterprise marketing features, Growlytics provides the right tools, technology, and guidance to grow faster.

Consolidate all customer interactions from email, chat, phone, social media, and more into a single dashboard, eliminating context switching and streamlining workflow.

Boost productivity with quick replies. Create templates for common inquiries like “Where’s my order?” and resolve them instantly.

Utilize customer data and past interactions to deliver personalized support, tailoring communication and recommendations based on individual needs.

Set up auto-responses for order tracking, sizing, and refunds. Handle new tickets and after-hours messages with ease.

Write support articles and make them instantly accessible to every visitor via the self-service widget with just one click.

Auto-assign tickets & apply tags like “refund request”. Streamline processes, boost team focus, and route tickets promptly.

Manage tickets effectively with advanced features like queueing, escalations, and more, ensuring timely resolution.

Integrate third party platforms like chat, support, shipping, etc. and run automations on top of it. 

From the Blog

All you need to know about marketing automation, customer engagement 

and the Growlytics platform is right here. Read on to learn from the experts.

omni-CHANNEL ENGAGEMENt

Targeted email marketing for ecommerce

Today, there are so many brands doing ads online, and it is hard to differentiate and stand out from competitors. Customers today expect a personalized buying experience. Targeted email marketing is one of…

Marketing Automation

Optimize your browse abandonment followups

While abandoned cart follow-ups are important, just imagine if a customer clicks your ad on Facebook and comes to the website, browses a few products, and leaves without making any purchase. In this scenario…

Omni-CHANNEL ENGAGEMENT

SMS Marketing Mistakes to Avoid

SMS marketing is becoming extremely important for businesses to reach their customers than other channels such as email or WhatsApp. With proper SMS marketing practices, businesses can achieve increased sales…

From the Blog

All you need to know about marketing 

automation, customer engagement, &

the Growlytics platform is right here. 

Read on to learn from the experts.

omni-CHANNEL ENGAGEMENt

Targeted email marketing for ecommerce

Today, there are so many brands doing ads online, and it is hard to differentiate and stand out from competitors. Customers today expect a personalized buying experience. Targeted email marketing is one of…

Marketing Automation

Optimize your browse abandonment followups

While abandoned cart follow-ups are important, just imagine if a customer clicks your ad on Facebook and comes to the website, browses a few products, and leaves without making any purchase. In this scenario…

omni-CHANNEL ENGAGEMENT

SMS Marketing Mistakes to Avoid

SMS marketing is becoming extremely important for businesses to reach their customers than other channels such as email or WhatsApp. With proper SMS marketing practices, businesses can achieve increased sales…